wg8 Responsible Gaming

Responsible gaming rules apply to every player who holds an account on wg8. Whether you play slots, live casino, or bet on cricket matches, the same standards apply. wg8 accepts players from Bangladesh who are aged 18 or older. If you are under 18, you must not register or play on this platform.

These rules are not optional. wg8 reserves the right to request age verification at any point and to suspend any account where there is reason to believe the holder is a minor or is experiencing harm from gambling.

Gambling at wg8 is a form of paid entertainment. Every game has a house edge built into the rules — the RTP figures on each game page show the long-term return to player, not a guaranteed payout per session. You should expect to lose more sessions than you win.

Problem gambling can develop gradually. Common warning signs include:

• Spending more than you planned on a regular basis
• Chasing losses by making larger bets to recover money
• Feeling anxious or irritable when you are not playing
• Hiding your gambling activity from family or friends
• Borrowing money or skipping bills to fund your account
• Gambling interfering with work, study, or daily responsibilities

If any of these apply to you, use the tools described below or seek support right away.

Answer these questions honestly before you continue playing:

1. Do you gamble with money set aside for rent, food, or transport?
2. Have you tried to stop or cut back and found it difficult?
3. Do you feel the need to bet larger amounts to get the same level of excitement?
4. Have you gambled to escape stress, boredom, or personal problems?
5. Have you lied to anyone about how much time or money you spend at wg8?

If you answered "yes" to two or more of these questions, we strongly encourage you to use our deposit limit tool, take a break, or contact our support team at [email protected].

Your wg8 account includes several tools designed to keep your gambling within limits you choose.

Deposit Limits

You can set a daily, weekly, or monthly deposit cap on your account. Once the limit is reached, wg8 will not process further deposits until the period resets. To set or lower a limit, go to Account › Responsible Gaming in your profile, or email [email protected]. Limit reductions take effect immediately. Increases require a 24-hour waiting period before they apply.

Session Reminders

You can set a session time reminder that triggers a notification after a set number of minutes. This is a prompt to review your session — it does not force you to stop, but it gives you a clear signal to check in with yourself.

Reality Check

The Reality Check feature shows you how long your current session has been and how much you have spent during that session. It appears as a simple on-screen prompt at an interval you choose (every 30, 60, or 90 minutes).

Account Cooling-Off Period

If you want a short break without full self-exclusion, you can take a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is locked from deposits and gameplay. You can request this through your account settings or by contacting support.

Self-exclusion is a formal request to close your account for an extended period. wg8 offers self-exclusion periods of 6 months, 1 year, or permanent closure.

How to Request Self-Exclusion

1. Email [email protected] with the subject line: Self-Exclusion Request
2. Include your registered account email address and your preferred exclusion period
3. Our team will confirm and process the request within 24 hours
4. Your account will be locked and you will receive a confirmation email

If you attempt to register a new account during a self-exclusion period, wg8 will close that account immediately upon detection. Please do not try to circumvent the exclusion — it is there to protect you.

wg8 does not allow players under the age of 18 to register or use the platform in any way. Age verification is required before a player's first withdrawal. The documents accepted for age verification are:

• National ID Card (NID)
• Passport
• Driving Licence

KYC documents are reviewed within 12 hours of submission. wg8 may request additional verification at any stage of the account's lifetime. Accounts that cannot verify they belong to an adult will be suspended and funds returned via the original payment method where possible.

If you share a device with minors, please use device-level parental controls or keep your wg8 account logged out when you are not actively using it. wg8 is not responsible for access by minors on unattended devices.

If you feel that speaking with wg8 support is not enough, several organisations offer free and confidential help for people affected by gambling problems. While the following resources are internationally accessible, they offer advice relevant to players in Bangladesh and across South Asia:

• Gamblers Anonymous — www.gamblersanonymous.org — peer support groups and 12-step recovery programme
• GamCare — www.gamcare.org.uk — free counselling and chat support
• BeGambleAware — www.begambleaware.org — self-help tools and professional referrals

wg8 encourages all players to reach out to these services without hesitation. You do not need to be in crisis to use them — early help leads to better outcomes.

Our support team is available around the clock. For responsible gaming matters — deposit limits, self-exclusion, account reviews — you can reach us through any of the following channels:

When contacting support about responsible gaming, please include your registered email address in the message so our team can locate your account quickly. All responsible gaming requests are handled confidentially.